The Supreme Court ruled that a full and immediate refund should be given to passengers for the air tickets cancelled between March 25 and May 24 due to the COVID-19 pandemic and lockdown.
Aviation regulator DGCA issued detailed guidelines about the refund of those cancelled flights.
Passengers are categorised into three sections;
DGCA said that the passengers belonging to the first category must be given a full refund by the airline.
For people in the second category, airlines should “make all endeavours” to refund within 15 days.
In case there is a financial crisis, airlines shall provide a credit shell equal to the amount of fare collected (to the passenger), which can be used to book any ticket by March 31, 2021.
Just like almost every other industry, airlines in the country have opted for cost-cutting measures such as layoffs and leave without pay for the employees to deal with the financial crisis.